- How do I place my order?
- What forms of payment do you accept?
- Is my credit card payment secure?
- What are my shipping options?
- When will my item ship?
- I want to purchase a gift. What should I know about your gift services?
- What is your return policy?
- How do I check the status of my order?
- How is my privacy protected?
- How do I get my work on BeautifulBowls.com?
- Do you have a retail location?
How do I place my order?
1) On the product page, review description, dimensions, etc.
You may place your order online using our secure shopping cart and checkout system or by phone. Call us at 405.364.8450.
There are several reasons you may want to place your order by phone:
· You have a discount code and would like it applied to this purchase
· You are purchasing more than one item
· You would like to pay via Paypal or personal/corporate check
· You are local (Norman, OK) and would like to arrange for pick-up/delivery
Step-by-step directions for online purchase:
2) Move your mouse over the smaller thumbnail images to view larger images.
3) In the quantity box, enter the number of pieces you would like to purchase. See quantity available in parentheses.
4) If you would like to purchase a Display Stand, enter quantity in box (this option available with select items). Click on the "Add Giftwrapping" box if you'd like us to wrap your gift (this option not available on larger and/or heaviest items).
5) Click on "Add To Cart".
Continue with the checkout process. If you have any questions along the way, just give us a call at 405.364.8450.
What forms of payment do you accept?
· You may pay by credit card through our secure online check out. We accept Visa, MasterCard, American Express, and Discover.
· When placing your order by phone, additional payment methods are accepted, including credit card, Paypal, or personal/corporate check (USD). No money orders or cashiers checks, please. Items purchased with a check will ship when payment clears the bank, generally 3-5 business days. Just contact Customer Service at 405.364.8450.
Is my credit card payment secure?
Security of your personal information is top Priority at BeautifulBowls.com. Our website supports secure online purchasing through secure socket layer (SSL) technology. Your sensitive data will be protected with the highest grade of protection through 256-bit encryption. Learn more.
What are my shipping options?
We ship all goods through the United States Postal Service. Items are shipped via USPS Priority Mail (2-3 day service) unless Express Mail (1 day service) is selected during the checkout process.
Currently, we do not use Parcel Post as it is not suitable for shipment of fragile items.
When will my item ship?
Most of the bowls and other items you see on BeautifulBowls.com are available for immediate purchase and delivery. All on-site works of art ship within 24 hours, Monday thru Friday (excluding legal holidays), unless otherwise noted on the Product page.
NOTE: Consignment, Special Order and engraved items do not qualify for immediate shipment. Please contact us for more information.
I want to purchase a gift. What should I know about your gift services?
· If you would like your order to be shipped to an address other than yours, just enter the recipient's address in the Ship-to form during checkout.
· If you are ordering multiple items, please place your order by phone. 405.364.8450.
· Gift-wrapping is available for $9.95 and can be added during the checkout process. Gift-wrapping is not available for larger and/or heaviest items.
· Gift-wrapping includes quality slick white box, heavyweight wrapping paper and white ribbon and/or bow. If you submit a gift message, we will include a personalized gift card and attach it to the box. Price will be removed.
What is your return policy?
BeautifulBowls.com is committed to providing quality customer service in all respects. It is our goal to insure 100% customer satisfaction. Please feel free to return items following the procedures below:
· FOR ITEMS IN ORIGINAL CONDITION: If you wish to make a return, please call us at 405.364.8450, Monday thru Friday, 8am to 5pm CST, within 5 days after receipt of item.
· All items should be returned in original condition and should be re-packed in the original box and packing materials.
· You are responsible for the return shipping costs and for items damaged in return transit (so please pack carefully).
· Address to:
2748 NW Grand Blvd.
Oklahoma City, OK 73116
· BeautifulBowls.com must receive the item within 7 days after notification of return.
· BeautifulBowls.com will notify you of refund status, by email or postal mail, once we are in receipt of the return and have judged it to be in original condition. You can expect a refund in the form of original payment, excluding shipping costs and 15% restocking fee, within 5 days of our receipt of the return.
· Used, altered, or otherwise sullied items will not be refunded.
· FOR DAMAGED ITEMS: BeautifulBowls.com is experienced in packing and shipping fragile items. To date, we have had no merchandise damaged in transit to customers and we will continue to do everything possible to maintain this record. However, should an item arrive damaged, please Contact Us immediately (within 24 hours of receipt) so that we can make proper arrangements. Please retain all original packing materials.
How do I check the status of my order?
Call Customer Service at 405.364.8450.
How is my privacy protected?
BeautifulBowls.com respects and is committed to protecting your privacy. We will not sell, give, or lend patron information under any circumstances. The following sections outline how, when, and why we gather information about our customers and what we do with it..
When you place an order: We will ask you for your name, email address, shipping address, telephone number and credit card information. Your information will only be shared to the extent necessary to fulfill the order and to insure you receive the quality customer service we are committed to providing.
When you opt-in to our newsletter: We provide our visitors with the opportunity to opt-in to our newsletter and periodic email updates that may provide discount codes, educational information, new artist introductions, product information, and special shipping information. Your opt-in information will only be shared with our newsletter service and this company is contractually obligated to keep your information private.
You may opt-out at any time, using the opt-out feature that is included in all newsletters or contact us directly and we will make sure you are removed from our mailing list.
We may, from time to time, use your mailing address to send product updates and catalogs directly from us. If you wish to be removed from our direct mail list, simply contact us and we will remove your information immediately.
There may be times you provide us with a third party address, such as when you have a gift item shipped directly to recipient. We may use the third party contact information you have provided for direct mail product updates. All email correspondence offers patrons the choice to opt-out. To be removed from our direct mail list, patrons may simply contact us and we will remove their information immediately.
What are cookies? Cookies are files that your Web browser places on your computer's hard drive and which assign a unique identification code to your computer. Most browsers are configured to automatically accept cookies. Cookies do not enable us to retrieve any personal information from your computer other than information you knowingly and willingly provide to us through the order process or through sign up.
Visit the Networking Advertising Initiative (NAI) for more information on how to protect your privacy online.
How do I get my work on BeautifulBowls.com?
BeautifulBowls.com happily welcomes inquiries from fine craft artisans. Please feel free to contact us. We will respond as soon as possible.
Tell us a little bit about yourself and your work. If you have a digital image of your work please free to include it in your email or, if your work can be viewed elsewhere on the Web, provide us with a URL.
Do you have a retail location?
In just a few short years, BeautifulBowls.com has become one of the web's leading sources for museum-quality fine craft bowls. We are pleased to announce that we will soon be opening a new gallery location in Norman, Oklahoma. Because our customers hail from all over the country, all artwork will still be available for purchase from our website and can be shipped anywhere in the US.